Data protection

1. data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Address of the company:

Mannheimer Parkhausbetriebe GmbH
C 1, 13-15
68159 Mannheim
Phone: 0621 / 158 95-0
Fax: 0621 / 158 95-24
E-mail: info@parken-mannheim.de

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator's contact details in the legal notice of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data can be used to analyze your user behavior.

What rights do you have with regard to your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and tools from third-party providers

When you visit our website, your surfing behavior may be statistically evaluated. This is mainly done using cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy.

You can object to this analysis. We will inform you about the objection options in this privacy policy.

2 General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The controller responsible for data processing on this website is:

Mannheimer Parkhausbetriebe GmbH
C 1, 13-15
68159 Mannheim

Phone: 0621-15 895-0
E-mail: info@parken-mannheim.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If there is an obligation to provide us with your payment data (e.g. account number for direct debit authorization) after the conclusion of a fee-based contract, this data is required for payment processing.

Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

With encrypted communication, the payment data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time. You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.

3. data protection officer

Data protection officer required by law

We have appointed a data protection officer for our company.

Contact:
datenschutz süd GmbH
Heilbronner Str. 156
70191 Stuttgart

Registered office of the company:
Wörthstrasse 15
97082 Würzburg

Phone: 0711 447086-0
E-mail: office@datenschutz-sued.de

4. data collection on our website

Cookies

Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The basis for data processing is Art. 6 para. 1 lit. f GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Communication by e-mail/telephone/contact form

We will, of course, treat any personal information you provide to us by e-mail, telephone, post or contact form as confidential. We use your data exclusively for the purpose of processing your request. The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. The legitimate interest here arises from the interest in answering your inquiries and thus maintaining and promoting customer satisfaction.

We will delete all personal data that you provide to us in the event of inquiries outside of customer support no later than 90 days after the final reply has been sent to you. The 90-day retention period is due to the fact that you may occasionally contact us again about the same matter after a reply and we may need to refer to the previous correspondence.

Processing of data (customer and contract data)

We collect, process and use personal data only insofar as it is necessary for the establishment, content or modification of the legal relationship (inventory data). This is done on the basis of Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our website (usage data) only insofar as this is necessary to enable or charge the user for the use of the service.

The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transmission upon conclusion of a contract for services and digital content

We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the credit institution responsible for processing payments.

Further transmission of the data will not take place or will only take place if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

5. analysis tools and advertising

Matomo

We use Matomo, a web analysis service of InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769, on the basis of your consent pursuant to Art. 6 para. 1 lit. a) GDPR and § 25 para. 1 sentence 1 TDDDG for the purpose of designing and continuously optimizing our website in line with your needs. In this context, pseudonymized user profiles are created and cookies are used. The cookie generates the following information about your use of this website:

  • Browser type/version
  • Operating system used
  • Referrer URL (the previously visited page)
  • Host name of the accessing computer (IP address)
  • Time of the server request.

The information is used to evaluate the use of our website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purpose of tailoring our website to users' needs. The IP addresses are anonymized so that they cannot be assigned (so-called IP masking).

You can revoke your consent at any time. Please follow this Link and make the appropriate settings in our banner.

6th Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after you unsubscribe from the newsletter. Data stored by us for other purposes (e.g. e-mail addresses for the member area) remain unaffected by this.

7. plugins and tools

MapBox

On some subpages we embed maps from the map service Mapbox, which are not stored on our servers.
Accessing these subpages does not yet result in content from Mapbox being reloaded. Only if you give us your consent in accordance with Art. 6 para. 1 lit. a) GDPR in conjunction with § 25 para. 1 TDDDG will the corresponding content be reloaded. In this context, Mapbox receives the information that you have accessed our site as well as the usage data technically required in this context. We have no influence on further data processing by Mapbox Inc, 740 15th Street NW, 5th Floor, Washington, District of Columbia 20005, USA.

With regard to Mapbox in the USA, an adequate level of data protection is guaranteed on the basis of the adequacy decision (EU-U.S. Data Privacy Framework). Further information on the handling of user data can be found in Mapbox's privacy policy at: https://www.mapbox.com/legal/privacy.

Please note: If you click on a mapbox card on our website, this is considered consent as described above, even if you have not previously given your consent in the Consent Management Tool. You can revoke your consent at any time in the cookie settings.

8. video surveillance of the parking facilities

As part of partial video surveillance, we process your data for the purpose of preventing and detecting criminal offenses, exercising domiciliary rights and protecting property. The legal basis for this data processing is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the protection of our property and that of our customers, in the safeguarding of business operations and in the prevention and prosecution of criminal offenses.

The use of video cameras is indicated by clearly visible signs near the video cameras and also in each entrance area. We store the recordings for 72 hours. The service providers selected and deployed by us have occasional access to the recordings for installation and maintenance purposes.

9th registration

You have the option of registering for certain services provided on our website and thus creating a user profile. We collect and use the following personal data as part of the registration and setup process:

  • First and last name
  • Address
  • E-mail address
  • Mobile number
  • User name

In addition, voluntary information can be provided (e.g. fax number, etc.). Mandatory information provided for the purpose of registration is marked with an asterisk as a mandatory field in the input mask. Your user account gives you the opportunity to use other parts of our website. Further data can be provided voluntarily during the ongoing process of use. In the case of implied consent, the legal basis is Art. 6 para. 1 lit. a) GDPR or Art. 6 para. 1 lit. b) GDPR, provided that the processing is necessary for the provision of the desired services.

Your data will be deleted as soon as the user account on our website is deleted and provided there are no statutory retention periods. You can usually change and/or delete your user account, including the data you have provided, directly in your user account.

10. login to the customer account

You can log in to your customer account via our website. This gives you access to your customer account and enables you to use our services (long-term parking contracts, Flex mobility cards, monthly statements). Contract and customer account data are processed as part of the registration process:

  • E-mail address
  • password

You can select the "Stay logged in" option when logging in by clicking on the corresponding checkbox. In order to provide the service, it is necessary for a cookie to be set on your device to enable identification when you visit our website again. You will remain logged in automatically until you delete the cookies yourself or until you log in on another device and also click on the "Stay logged in" checkbox.

The legal basis for the processing of your data is Art. 6 para. 1 lit. b) GDPR insofar as this is necessary for the fulfillment of a contract (e.g. order processing) or Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the provision of our additional services. The legal basis for the processing of your data as part of the "Stay logged in" function is your consent in accordance with Art. 6 para. 1 lit. a) GDPR when selecting the checkbox. You can revoke your consent at any time with effect for the future by logging out of your account or deleting the cookie set within your browser.

11. CAPTCHA VERIFICATION AND STORAGE OF DATA DSGVO-COMPLIANT

To protect our web form from automated requests, we use a so-called CAPTCHA service. This service does not set any cookies.
If you submit a form that is protected by our CAPTCHA or log in to a protected area, our CAPTCHA server will be notified in order to carry out a check. The IP address is transmitted in encrypted form and stored in hashed form.
The legal basis for the processing of your data is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in protecting against automated requests and ensuring the availability of our services.
Your data is only stored for the duration of the security check. The most common duration is between 2 and 15 minutes, which is enough time for a user to solve the CAPTCHA, but short enough to ensure a high security standard and prevent automation attacks.

We are supported by a processor bound by instructions in the provision and evaluation of the CAPTCHA. An order processing contract has been agreed. 


12. further information

You are neither legally nor contractually obliged to provide your personal data. If you do not wish to provide us with any personal data, it may not be possible to use this website or receive a newsletter.

Your personal data will not be used for automated decision-making when you use the website.

Emergency number control center

Opening hours and contact office
Mon. - Fri. 09:00 - 12:00 h
Mon. - Thu. 14:00 - 16:00

Availability by telephone
Mon. - Thu. 09:00 - 16:00
Fri. 09:00 - 12:00 h

This is a staging environment

Latest news

Pedestrian tunnel at the main station barrier-free again

Dear customers,

The pedestrian tunnel from Lindenhof to Mannheim Central Station is once again barrier-free. The first elevator system went into operation on Friday, June 14. At the same time, bicycle gutters were installed on the stairs so that they can also be used more easily by cyclists.

Your MPB team